How do I order coins, stamps, medals, decorations and accessoires?

Who guarantees the authenticity of coins, medals, decoration and stamps?

Is every client obliged to pay VAT (Value Added Tax)?

What is meant marginal tax?

How safe is it to pay by credit card?

How quickly do I get the goods?

What happens if a client has a claim?

With pleasure we welcome you to our online shop. As a collector of stamps or medals or coins or decorations HDRAUCH ONLINE is the SHOP you are looking for. You cannot only purchase stamps, medals, coins and decorations in our online shop but also buy at our auctions. Besides that, you can also get the accessoires you need for collecting as well as the appropriate literature.

Our GLOSSARY endavours to inform our clients short and to the point about technical , numisamtical and philatelic terms. If you have questions or looking for something special, please contact us: office@hdrauch.com.

How do I order coins, stamps, medals, decorations and accessoires?

The icon SHOP takes you to our product groups and fields of collecting. You start your SEARCH. As soon as you have found something that interests you, click on SHOPPING BASKET. This item then goes in the imaginary shopping basket which accompanies you on your shopping trip. As soon as you have finished or want to know how much you have bought click TOTAL and the order sheet appears.

Now you can check your shopping. Items you have in the shopping basket by mistake or which you don't want to take because you have overspent, you can cancel by clicking on the article number then on UPDATE. If you would like to return to the shop for alternatives, click on SHOP again. A click on TOTAL brings you back to the corrected order form. Having checked your goods and if you are already a client of HDRAUCH ONLINE, please enter your name and password on the order sheet as well as your means of payment and send it to us. Within 24 hours of receiving your order we will send you the invoice and products you have chosen. If you are a new client, please fill out the dates on the order form. The total sum shown on the order form excludes shipping charges and VAT which clients within the European Market have to pay. If you would like to know the total sum of the invoice, click on the INVOICE icon.

Who guarantees the authenticity of coins, medals decoration and stamps?

The description is made by experts and the H.D.Rauch GmbH guarantees the authenticity. Should occur against our better knowledge that an item is a forgery, the payment will be returned to the client, but the client cannot ask for compensation. If after several years, later research shows that an item is a forgery, H.D. Rauch GmbH cannot be made responsible for compensation. In case of doubt, coins will be sent to the IBSCC (International Bureau for the Suppression of Counterfeit Coins.); stamps to the appropriate expert listed in the MICHEL catalogue.

Is every client obliged to pay VAT (Value Added Tax)?

If one has to pay VAT or not depends upon his residence. Clients living within the European market pay for all products which have no margin tax a VAT. For gold and silver coins and medals the VAT is 10 % (for clients in Germany 7 %) for coins in other metals, for stamps and decorations the VAT is 20 %. Excluded are legal tender, for which you have not to pay VAT. Clients who are not members of the EU pay no VAT but they have to watch the customs regulations of their country.

What is meant by marginal tax?

The final price includes 20 % of VAT, calculated on the margin between the buying and selling prices. This tax cannot be itemised separately on the invoice and also cannot be shown as an advance tax. Since Austria ha no reduced tax rate for base metal coins, decorations and stamps, we use the method of marginal tax for the mentioned products.

How safe is it to pay by credit card?

To make payments by credit card safe for our clients, we use the SSL system (Secure Socket Layer). For further information see INFODESK/Credit cards. You can also choose other ways to make payments, such a banker's cheque, money transfer, etc. (please see the order sheet).

How quickly do I get the goods?

Shipment will be made upon receipt of payment. Should the client not receive our goods within 10 days, please phone, mail or fax so that we can make postal investigations. All shipments are insured by us.

What happens if a client has a claim?

Should for any reason the product purchased not be conform to the description made by our experts, or should the quality of the goods not be as described, the client has the right to return this item within five days of receipt of the goods, telling us the reason for his claim. The client may request the return of his money or leave it as credit for new purchases. If the client is at fault and we are prepared for the client to return the item, he will get a credit note. For return shipment of very precious material, the client is obliged to tell us the shipping date beforehand so that the shipment can be insured.